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Observations

Daily RICHual #22: Who invented the perfect sales presentation?

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Who invented the perfect sales presentation? Tommy Hopkins? Zig Ziglar? Benjamin Franklin? Benjamin Franklin? Maybe, he pretty much founded the oldest insurance agency in America and insurance companies led the way in early sales techniques. Nope. Not them, and not Thomas Watson of IBM, and not Dale Carnegie. Fats Waller. Who? Fats Waller. Thomas Wright Waller, born 1904, died 1943 in his landmark musical “Ain’t Misbehavin’” from 1929, wrote the… Read More »Daily RICHual #22: Who invented the perfect sales presentation?

Daily RICHual #21: Happy President’s Day

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Today is President’s Day. Presidents day happened when whoever the holiday makers are decided that it was impractical to celebrate Lincoln’s birthday on the 12th and Washington’s on the 22nd. Now we celebrate ALL of them. They got their job as a result of Article 2 Section 1 of the Constitution. It says, “The executive power shall be vested in a President of the United States of America.” There have… Read More »Daily RICHual #21: Happy President’s Day

Daily RICHual #19: Just THINK About it?

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Long, long ago, someone in a meeting in Beaverton, OR raised his or her hand and said, “I’ve got it, Just THINK about it.” Immediately the group idea expander said, “NO, Just DO it.” And so they did. That slogan has been used billions of times by billions of people who either want to take action or want to get someone else to do the same. We, as a society,… Read More »Daily RICHual #19: Just THINK About it?

Daily RICHual #17: Word of Mouth Marketing – Still the best!

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Al Gore’s invention of the internet has changed a lot of things in this world and nowhere, maybe, more than marketing. Technology has given us a plethora of ways to get consumer’s attention. In the old days, two fellas, leaned over the fence and utilized the greatest marketing ever: WOMM. They talked about the new preacher, the guy who opened the new fillin’ station, and that lady who took over… Read More »Daily RICHual #17: Word of Mouth Marketing – Still the best!

Daily RICHual #16: Fantasy to Reality

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Buying a house is the American Dream. And while it has always been a complicated process, with the growth of technology and the addition of third partyplayers vying for the FTHB’s money, it is even more wild today. One of the biggest obstacles in the FTHB process is the fact that the internet and ”Real Estate” shows have created a “fantasy” environment for newbie buyers

Daily RICHual #14: Judge Not

The Bible says, “Judge not, lest ye be judged.” When most people contemplate that Biblical quote, they think of judging others and while that may have been Jesus’ intent, I think there is someone else we ought to be careful about judging: ourselves. Don’t get me wrong, judging others is a relationship and attitude killer. Judgment is the brother or sister of comparison, envy, bitterness. And I have no room… Read More »Daily RICHual #14: Judge Not

Daily RICHual #13: The Path Out of Deadlock

Yesterday we covered deadlock in a negotiation So how do we end deadlock without having to walk away from the deal? Every situation is unique, but here are 5 methods to help help construct the way out of deadlock.

Comfort Does It!

When it comes to sales, so many factors go into the trickiest of all equations: customer satisfaction. For many, customer satisfaction is simply making the sale without incident. For others, it’s delivering what the customer/client wanted and having the entire experience be good (or at least, not bad). I like what Harry Beckwith, best selling customer service guru said, “A customer’s satisfaction is the gap between what the customer expects… Read More »Comfort Does It!

Daily RICHual #10 . I Run. Why Run?

I run. I’ve run for 53 ½ years, almost 115,000 miles and often I get asked, what are you running from? Are you seeking escape or balance. My answer? both. I love the fact that I have found this activity that not only allows me the opportunity and the challenge of being in touch with myself and my world physically, mentally and spiritually, but also seems to encourage it.  I’ve… Read More »Daily RICHual #10 . I Run. Why Run?

Daily RICHual #9 . Being a Better Listener

We spend a ton of our lives in conversations. We talk, we listen. Or do we? How good of a listener are you? AND would it be valuable to get better at it? According to those in the know, the best listening is called active listening and it is defined as listening with the intent to understand. It, like empathy, is OTHER oriented. So in the interest of everyone who… Read More »Daily RICHual #9 . Being a Better Listener