Customer Service

CRS: Being the Best of the Best

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After three years in the real estate business, I attended my first CRS course. It was CRS 201, Listing Strategies and it was taught by Mike Brodie. As an ex-teacher, I was impressed with Mike and the information he shared. Already having my GRI designation, I could tell I was in the middle of something better: better stuff, better instructor, better classmates. It was the best. In the subsequent years, I… Read More »CRS: Being the Best of the Best

Downsizing is an Alternative

It is estimated that over 15% of the population in the U.S. are over 65 years of age. With one of the most common fears of seniors being their money will run out early, it is understandable that downsizing may be strategy to meet their goals. Once the kids are grown, have careers, relationships and get a place of their own, parents find they may not need their “big” home… Read More »Downsizing is an Alternative

Dealing with Deadlock

There comes a time in many negotiations when progress halts and deadlock ensues.  Several things happen when deadlock happens and if you know what they are, and what to do about them, success can be the result. And we all like that, right? One problem, of course, is when people involved in a negotiation become unmotivated. In a world where buyers want to buy and sellers want to sell, if… Read More »Dealing with Deadlock

Alex Honnold, The Beatles and The Answer: All You Need Is Love

I come across a multitude of salespeople who are stuck. They all seem to want to know why and most want to know the quickest way to get unstuck. Unfortunately, the “easy” way to get unstuck is often the way to just get stuck again. So, we won’t go down that road, we’ll head down the other which is this: the best way to not get stuck is to, are you… Read More »Alex Honnold, The Beatles and The Answer: All You Need Is Love

Show Them You’re Serious

June and July are the busiest home sale months of the year. When inventory is in short supply and you may be competing with other offers, it is important to show the seller you’re serious. Make your offer look as good as possible because you may not get the chance to make or accept a counter-offer. Put yourself in the seller’s shoes. Your home has just gone on the market.… Read More »Show Them You’re Serious

Don’t Leave Home Without…

You’ve been planning this trip for some time and almost every detail has been considered…or has it? Have you thought about how to protect your home while you’re out of town? What’s going to make sure that everything you left is still there in you return? Nothing could ruin a trip more than coming back to find out your home has been burglarized or worse. It makes sense to spend… Read More »Don’t Leave Home Without…

Primo Presentations

  Want to do better presentations? Knowing that it is not enough to simply deliver information, Primo Presentations incorporates methods designed to not only give agents knowledge, but competency and confidence as well. It is only through those qualities that mastery is achieved and only through deliberate hands-on education that the results are embedded into a business.  

Two Great Times to Explain Aging in Place

In 2010, my wife Linda and I, discarded the chains of a 3500 square foot home and embraced the practicality of downsizing. For us, the decision wasn’t easy as we were still young and vibrant (well, maybe not as vibrant as we’d like), and had plans for future moves. Nine years later, we’re still here. I mention this because many of you have not taken the SRES (Senior Real Estate… Read More »Two Great Times to Explain Aging in Place

Do You Know the Way?

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Fear of the unknown is common among all ages. Kids, at night, imagine monsters in their closets or under their beds and adults are unsure of what the future might bring. It may be natural for first-time buyers to be unsure of the process because they haven’t been through it before but even repeat buyers need to know changes that have taken place since the financial housing crisis. The steps… Read More »Do You Know the Way?

Same Old Problem – Different Day:  “You’ve Got Text”

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“My son, Isaac, called me on that danged telephone contraption today,” my great Grandfather said. “Why can’t he just come over here if he wants to talk with me? It’s only three towns away. Instead he expects me to hold that thing up to my ear like it’s natural or something.” Thus was the lament of my Great Grandpa Blackmer as he struggled with the changing times. I know exactly… Read More »Same Old Problem – Different Day:  “You’ve Got Text”