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Sharpen Your Saw: Making Buyer Representation Work

The sky is still falling? Maybe. It is definitely time to begin sharpening two saws. The sharper, the better. Roughly a month ago, the lawsuit Nosalek v. MLSPIN was settled in New England. Similar to ongoing cases mentioned in this last newsletter, the focus of the suit revolved around the idea that the MLS could not have a rule, similar to an NAR rule, requiring listing brokers to offer a blanket, unilateral… Read More »Sharpen Your Saw: Making Buyer Representation Work

Almost Halftime! How Committed Are You?

You see it on the Sunday night poker challenge, you saw it in Casino Royale. At the peak moment of the game, someone risks everything and goes “ALL IN!” They’re putting all the chips they have out in the pot and just, simply, going for it. This concept, thought by some to be admirable, is thought by as many or more, to be absolutely crazy. Then there are the small,… Read More »Almost Halftime! How Committed Are You?

No Two Clients Are Alike, BUT…

No two buyers or Sellers are ever the same – regardless of generation. But, to arrive at individual needs and wants, it is beneficial to become familiar with groups and preferences. Generational groupings provide a unique framework from which to start. In several classes I teach, each of the four main home buying generations Millennials (Gen Y), Generation X, Baby Boomers and Matures are discussed in detail along with a… Read More »No Two Clients Are Alike, BUT…

The Importance of Discipline

Long, long ago…. Like 1980 ish, I attended a track and field clinic and one of the speakers was the great Joe Newton, perhaps one of the greatest high school running coaches of all time. I have notes I took somewhere, probably in a box in the basement, and I’m sure I gleaned a multitude of gems from coach Newton. What I don’t need notes to recall and what I’ve… Read More »The Importance of Discipline

A Ying/Yang Day is all Ying in the End

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Yesterday I taught a class called Setting the Course for 2023 for the UTAH RRC group at the Salt Lake City Board of Realtors. It was a Ying/Yang kind of day that could have been thought of as disastrous. But it wasn’t. It began nicely. I successfully navigated the latest “storm of the century,” I got a killer parking place at DIA, walked in the terminal and stepped RIGHT UP… Read More »A Ying/Yang Day is all Ying in the End

Politicians, Sales People, and Loving the Process

Milton Berle once said, “You can lead a man to Congress, but you can’t make him think.” Thirty years ago, I used to teach American Government to 9th graders. I can’t imagine having to do it in the last two decade given the complete disregard politicians from BOTH sides of the aisle have for us, the people, and for the Constitution and Bill of Rights.  Centuries ago the phrase “public… Read More »Politicians, Sales People, and Loving the Process

It’s the Listing Season

I’m sitting at my desk, contemplating next week’s two day listing course, CRS 201, in Malvern, PA and via ZOOM. While I’m not concerned about the content and I am not shuffling through slides for the 473rd time (only up to 306th), I’m wondering how many agents will be wise enough to respond to the possibility of learning a little more about this so, so relevant topic. My first Broker told me… Read More »It’s the Listing Season

Your Strength is Your Strengths

The last three days, I have been on the Coldwell Banker Sales Rally and Roadshow, something I haven’t done in maybe 13 years. While it was a nice opportunity to take a trip down memory lane with some old friends and also meet new ones, it was mostly a chance to talk about one of my favorite topics: your strengths, and why they are so important in your business. It’s… Read More »Your Strength is Your Strengths

Eight Simple Rules to Awesome Customer Service

Sometimes a great customer service story is focused on a grand gesture, an act that amazes the customer. A Nordstrom accepting the return of four tires from a dissatisfied man even though they don’t sell tires. A maid at the Ritz Carlton guaranteeing that the hotel would replace a guest’s missing laptop computer if it wasn’t found by days end. Most of the time, customer service can be found in… Read More »Eight Simple Rules to Awesome Customer Service

It Gets To You, If You Let It…

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I had a sixteen day stretch rolling into this month where I was either teaching or traveling to teach 15 of those days. That’s nothing new for October, in fact, it is one of the busiest months in a normal year. This year, however, that stretch was tougher. AND, I let it get to me. I love to teach. I have since that first day at the Middle School on… Read More »It Gets To You, If You Let It…