February 2020

Daily RICHual #30: We Get an Extra Day!

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Well, we on the Gregorian calendar have an extra day Saturday, Leap Day. Wikipedia says, “February 29, known as a leap day in the Gregorian calendar, is a date that occurs in most years that are evenly divisible by 4, such as 2004, 2008, 2012 and 2016. Years that are evenly divisible by 100 do not contain a leap day, with the exception ofyears that are evenly divisible by 400, which do contain… Read More »Daily RICHual #30: We Get an Extra Day!

Daily RICHual #29: Is Nothing Something?

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Talkers block has crept into this blog today. Or maybe it’s nothing block. I feel like talking about something but nothing is popping into my head. So, being a go-with-the-flow kind of guy, I guess I’ll write about nothing. The question is: is nothing something? In every corner of the world, at some moment today, a person will ask another person, “What are you doing?” The answer, probably given more… Read More »Daily RICHual #29: Is Nothing Something?

Daily RICHual #28: Use Your Tools

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After attending the R4 RE/MAX convention, I am reminded of the number of real estate agents that are not aware of the tools at their disposal. Most of the major real estate brands have spent millions of dollars attempting to give their agents an edge in the marketplace through a plethora of tools, systems and resources. At the same time, agents everywhere complain that their companies take their money and… Read More »Daily RICHual #28: Use Your Tools

Daily RICHual #27: Lessons from Grandpa Sands

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My Grandfather, Ernest Sands, was a railroad guy. After World War I he began working for the railroad and pretty much never stopped until they kicked him out at retirement. What I remember about him was working. And the best memory was him working with me. Every Saturday morning, before normal people were awake, we would walk for four hours or more delivering handbills. Handbills, at least that’s what we… Read More »Daily RICHual #27: Lessons from Grandpa Sands

Daily RICHual #26 Customer Service: Giver or Taker

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When it comes to customer service, do your people perceive you as giving more or taking away? As we know, a huge part of customer service is perception. What does the customer think they see or think they experience? A group noticed two candy stores in the same neighborhood that offered, pretty much, the same candy. Kids, however, preferred one over the other by leaps and bounds. When asked “WHY?”… Read More »Daily RICHual #26 Customer Service: Giver or Taker

Candy Store Service: Are You A Giver or a Taker?

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When it comes to customer service, do your people perceive you as giving more or taking away?    As we know, a huge part of customer service is perception. What does the customer think they see or think they experience?   I got thinking about this after reading an article on the website www.customerservicemanager.com. The group noticed two candy stores in the same neighborhood that offered, pretty much, the same… Read More »Candy Store Service: Are You A Giver or a Taker?

Daily RICHual #25: Train People to be with People

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Without naming names, there are quite a few entities in the real estate business focused on delivering products, services, and methodology to obtain more sales. Some sell programs and apps, some sell their services, and some “employ” agents. As a trainer of real estate agents, I have seen it all and see more every single day. And while some of it is great, some of it sucks and some of… Read More »Daily RICHual #25: Train People to be with People

Daily RICHual #24: Send me that text, really?

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With texting sweeping the nation, a natural bi-product of this movement is the reaction of older people who believe that texting is sending us down the path to absolute non-communication or worse, the devil. The same reaction, by the way, that my Great GrandpaBlackmer had to the telephone. So is it? Of course not, BUUUT is it? Famous UCLA psychologist Albert Mehrabian who taught us about effective communication, said this: … Read More »Daily RICHual #24: Send me that text, really?

CRS Sell-A-Bration 2020 Recap

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I love conferences/conventions. I love the buzz in the air, I love the great mood most everyone seems to dwell in. Mostly, as a speaker, I love that they rarely get cancelled (only mildly self-serving). I also love when hundreds of like-minded, excellence driven, ready to grow agents get together to expand upon what they do and how they do it. Shoutout to the whole team at RRC in Chicago… Read More »CRS Sell-A-Bration 2020 Recap

Daily RICHual #23: What does NO mean?

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If you’re in sales or LIFE, you have heard the following word before…… NO. According to Theo Williams, the word no originated around 900AD. It combined “ne” (not) with “o” (ever) to give us NO meaning not ever. The word has evolved through the ages to include new phrases like no can do (I guess denoting non action) no problem (which actually means yes), and NOOOO WAAAAY. Because the average… Read More »Daily RICHual #23: What does NO mean?