When it comes to customer service, do your people perceive you as giving more or taking away? As we know, a huge part of customer service is perception. What does the customer think they see or think they experience? A group noticed two candy stores in the same neighborhood that offered, pretty much, the same candy. Kids, however, preferred one over the other by leaps and bounds. When asked “WHY?”… Read More »Daily RICHual #26 Customer Service: Giver or Taker
When it comes to customer service, do your people perceive you as giving more or taking away? As we know, a huge part of customer service is perception. What does the customer think they see or think they experience? I got thinking about this after reading an article on the website www.customerservicemanager.com. The group noticed two candy stores in the same neighborhood that offered, pretty much, the same… Read More »Candy Store Service: Are You A Giver or a Taker?
Without naming names, there are quite a few entities in the real estate business focused on delivering products, services, and methodology to obtain more sales. Some sell programs and apps, some sell their services, and some “employ” agents. As a trainer of real estate agents, I have seen it all and see more every single day. And while some of it is great, some of it sucks and some of… Read More »Daily RICHual #25: Train People to be with People
With texting sweeping the nation, a natural bi-product of this movement is the reaction of older people who believe that texting is sending us down the path to absolute non-communication or worse, the devil. The same reaction, by the way, that my Great GrandpaBlackmer had to the telephone. So is it? Of course not, BUUUT is it? Famous UCLA psychologist Albert Mehrabian who taught us about effective communication, said this: … Read More »Daily RICHual #24: Send me that text, really?
I love conferences/conventions. I love the buzz in the air, I love the great mood most everyone seems to dwell in. Mostly, as a speaker, I love that they rarely get cancelled (only mildly self-serving). I also love when hundreds of like-minded, excellence driven, ready to grow agents get together to expand upon what they do and how they do it. Shoutout to the whole team at RRC in Chicago… Read More »CRS Sell-A-Bration 2020 Recap
If you’re in sales or LIFE, you have heard the following word before…… NO. According to Theo Williams, the word no originated around 900AD. It combined “ne” (not) with “o” (ever) to give us NO meaning not ever. The word has evolved through the ages to include new phrases like no can do (I guess denoting non action) no problem (which actually means yes), and NOOOO WAAAAY. Because the average… Read More »Daily RICHual #23: What does NO mean?
Who invented the perfect sales presentation? Tommy Hopkins? Zig Ziglar? Benjamin Franklin? Benjamin Franklin? Maybe, he pretty much founded the oldest insurance agency in America and insurance companies led the way in early sales techniques. Nope. Not them, and not Thomas Watson of IBM, and not Dale Carnegie. Fats Waller. Who? Fats Waller. Thomas Wright Waller, born 1904, died 1943 in his landmark musical “Ain’t Misbehavin’” from 1929, wrote the… Read More »Daily RICHual #22: Who invented the perfect sales presentation?
Today is President’s Day. Presidents day happened when whoever the holiday makers are decided that it was impractical to celebrate Lincoln’s birthday on the 12th and Washington’s on the 22nd. Now we celebrate ALL of them. They got their job as a result of Article 2 Section 1 of the Constitution. It says, “The executive power shall be vested in a President of the United States of America.” There have… Read More »Daily RICHual #21: Happy President’s Day
Okay young man or lady. I want to talk about your attitude… HA! Nothing good ever started with THAT one at the beginning of a sentence. Your attitude is the expression of what you believe about yourself and the world around you, and…how you feed those beliefs every single day of your life. While there is no manual on having a better attitude, here are 3 things you can do…..
Long, long ago, someone in a meeting in Beaverton, OR raised his or her hand and said, “I’ve got it, Just THINK about it.” Immediately the group idea expander said, “NO, Just DO it.” And so they did. That slogan has been used billions of times by billions of people who either want to take action or want to get someone else to do the same. We, as a society,… Read More »Daily RICHual #19: Just THINK About it?