Sometimes a great customer service story is focused on a grand gesture, an act that amazes the customer. A Nordstrom accepting the return of four tires from a dissatisfied man even though they don’t sell tires. A maid at the Ritz Carlton guaranteeing that the hotel would replace a guest’s missing laptop computer if it wasn’t found by days end. Most of the time, customer service can be found in… Read More »Eight Amazingly Simple Rules of Customer Service
It wasn’t that I felt the need, after viewing In The High Country, to walk up to Anton Krupicka or Joel Wolpert and utter the words, “You complete me.” I didn’t need completing. In fact, I didn’t need anything. But, I felt something. Something familiar. I’d spent thirty minutes at The Boulder Running Company, had been to Marshall’s and had even grabbed a bite to eat. Still, I was over a half an… Read More »Validation: In The High Country
It wasn’t that I felt the need, after viewing In The High Country, to walk up to Anton Krupicka or Joel Wolpert and utter the words, “You complete me.” I didn’t need completing. In fact, I didn’t need anything. But, I felt something. Something familiar.I’d spent thirty minutes at The Boulder Running Company, had been to Marshall’s and had even grabbed a bite to eat. Still, I was over a… Read More »Validation: In The High Country
I have been very excited for the release of this course since I completed the instructor training in May. Originally named Working With Military Buyers, the new name Military Relocation Professional Certification is an awesome upgrade (as well as an accurate description of the course). Any agent wanting to create a service oriented (pun intended) business would be well advised to look seriously at this certification option. Skills learned can be applied to… Read More »Military Relocation Professional Certification
July is my down month this year. I do not have a single course scheduled for the entire month. I’m using the time to gear up for a busy fall, contemplate the relevancy of my business and make appropriate alterations on my path. As markets change across this land of ours, many agents have expressed the desire for classes that are centered to the knowledge and skills needed to compete.… Read More »Catch the Wave!
It‘s been two and a half months since I last blogged about running. That blog was written following the tragedy of the Boston Marathon.April was completed with over 900 miles for the year and I was well on my way to my goal of 2700. I ran through my trips to California, Virginia, Alabama and Georgia. All systems were sort of “go.” Sort of.Throughout the year, I have had this pain… Read More »Fortune In Misfortune
Today is July 1. Half of the year is gone. So tell me (or someone else or just yourself), how’s it going? Are you on schedule to have the kind of year you planned? Business working? Family? Recreational activities? Other things? I don’t believe in New Years resolutions. To me, any day is a good day to set goals and strive to get better. I do know, however, that many… Read More »It’s Halftime!