March 2012

The Run Wave and The 3 Facebook Options

I had three separate, similar moments on the running trail yesterday morning, each paralleling the  experience of posting on Facebook. I was running on the Cherry Creek Trail and as I approached an oncoming fellow runner I did/said what I usually do/say: “Good Morning (as I wave)!” Consider that my aerobic version of a Facebook post, my status update. I am reaching out to another human being(s). As is the… Read More »The Run Wave and The 3 Facebook Options

Candy Store Service: Are You A Giver or a Taker?

When it comes to customer service, do your people perceive you as giving more or taking away?  As we know, a huge part of customer service is perception. What does the customer think they see or think they experience? I got thinking about this after reading an article on the website www.customerservicemanager.com. The group noticed two candy stores in the same neighborhood that offered, pretty much, the same candy. Kids,… Read More »Candy Store Service: Are You A Giver or a Taker?