I talk for a living (well, that’s part of what I do). So do you in some way or another. Does that make us leaders? While attending the RRC part of the NAR Convention in Boston I, like you if you were there, were subjected to the words of a plethora of real estate “leaders.” We saw them deliver speeches, we saw them in committee meetings, we saw them work the rooms… Read More »Leadership and the Real Estate Biz
“Before enlightenment, chop wood, carry water. After enlightenment, chop wood, carry water.” – Buddha. With simply a casual glance at the picture on the left, One could be very confused as to the direction of this article. Yet… with further examination, it’s clear. So, let’s examine further…. The man in the picture (carrying water, by the way), is the greatest marathoner of all time, Eliud Kipchoge. With an extremely lucrative… Read More »Chop Wood, Carry Water
Talked to your travel agent lately? NO????? I was cleaning out a drawer a few days ago and happened upon a handout from a keynote I had delivered some time ago. It was the opening address at the Active Enterprise Network’s Annual Conference in Breckenridge. Their theme was “Winning Customers and Influencing Markets.” Setting the tone for the conference, I decided to focus on relevance. I began my presentation with Young and Rubicam’s… Read More »Got Relevance?
In any given market, inventories fluctuate based on supply and demand considering area and price range. The National Association of REALTORS considers a balanced market to be a five/six-month supply of homes. If it takes longer than five or six months to sell, it is thought to be a buyer’s market and less than five or six months, a seller’s market. Lately, most buyers and sellers probably feel a balanced… Read More »Inventory Continues to be a Challenge
I read that thirty-nine percent of people cite public speaking as their biggest fear. That’s number one; ahead of a terrorist attack, cancer, death… Yet there are still brave, odds-defying folk (myself included) who engage in this deadly practice for a living. Perhaps they (and I) possess incredible secrets of the trade known only to a chosen few. Perhaps those not in possession of such secrets will be doomed to… Read More »The Platinum Rules of Public Speaking
Fifteen to twenty times a year, I have one of the great experiences of modern day customer service: I fly on an airplane. I won’t mention the specific airline because, well, it could be almost any one of them and I certainly don’t want to play favorites…. or unfavorites. My only wish is that during the Holidays I could have served my family with a little Airline Hospitality. Here’s my… Read More »Airline Hospitality and my Holiday Celebration YPPE #6
There are two things in my life I have done for a considerable amount of time: running (51 years – over 111,000 miles) and real estate (26 years). What I have learned from these experiences is that they are incredibly alike. So without further ado, I give you the Top Ten Reasons Being a Realtor is like Marathoning. 10. It sounds extremely easy the first time someone says “you should give… Read More »Ten Reasons Being a Realtor is like Marathoning
So, Are you a good listener? Many people aren’t. In this episode, we’ll examine WHY you would want to be a better listener, the KINDS of listeners, WHICH is the best type, and HOW to be the best listener I can possibly be.
Over the Holidays my sons, step-daughters, grandkids and others came over to hang out and celebrate the season. December was also a time when I was fresh off several flights to and from a variety of destinations. With a head full of recent experiences with the various friendly skies of the airline industry, I was excited to deliver my guests the same level of hospitality that had been given to me. Unlike a normal night at the Sands… Read More »My Family Gathering: Airline Hospitality Style
If you are customer centric, if your company is customer centric it goes far beyond actual customer service. Being truly customer centric reflects your ability to show customer oriented leadership, it shows your ability to understand your customer. You have designed the experience they have for THEM, you empower them, you put them first, you design ways to measure their satisfaction and you correct the customer centric ship when it… Read More »Consumer Centricity, Customer Service, and 8 Laws. YPPE#3