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RichSands

The Eight Irrefutable Laws of Customer Service

What is Customer Service? Before we can answer that, let’s go to dictionary.com and look for some definitions. First CUSTOMER: “a person who purchases goods or services from another” Next, SERVICE: “An act of helpful activity.” So, customer service is the act of helping someone who has purchased goods or services. The operative word, I believe, is activity. Customer service is active, even PROactive, not passive. It’s an action, not… Read More »The Eight Irrefutable Laws of Customer Service

A For Accomplishment

Lately, my running has provided few highlights and fewer accomplishments. This past week marked the end of that trend. Four, count ’em, FOUR things went very right this week: mileage, long run, weight loss, extra sessions.First and foremost, I didn’t travel this week so it allowed for some focused mileage. The total for the week was 57. This followed a nice 48 week. This one we’ll back off a little… Read More »A For Accomplishment

Your IPOD is Video!

To say that the video explosion is coming to the internet is like saying that cars will replace horses as the main means of transportation. It’s already happened. 72 hours of youtube video is uploaded every minute, 4 billion videos everyday. Four billion hours of video are viewed each month. And get this; in 2011 there were one trillion youtube views OR 140 for every person on the planet. In… Read More »Your IPOD is Video!

Struggling With Juggling

There are just a little more than thirteen weeks until the San Francisco Marathon. Three weeks after that is the Squamish 50K. I should be firmly entrenched in some serious base training, ready to begin a strength phase. I am not. I am struggling with juggling.The last four weeks and the next nine are some of the busiest ever. Teaching and prepping classes, traveling, and marketing for the fall schedule… Read More »Struggling With Juggling

Comfort Crosses Generations

My course repertoire has a large variety. Each course, however, is based on the following concept: No two buyers or sellers are ever the same – regardless of generation. But, to arrive at individual needs and wants, it is beneficial to become familiar with groups and preferences. While personality, lifestyle, and things like NLP are helpful, generational groupings also provide a unique framework from which to start. Each of the… Read More »Comfort Crosses Generations

Buyer Loyalty Takes Effort

Loyalty. We see it all over sports. Denver has people who bleed orange and blue. I haven’t lived in Detroit for close to 40 years yet remain a Red Wing and Tiger fan. And Chicago Cub fans? Yikes. There is some loyalty. Anywhere I teach, real estate agents share a common obstacle they face when working with buyers… LOYALTY! They say there is no problem getting sellers to be loyal,… Read More »Buyer Loyalty Takes Effort

Hitting the Road: Lots of Options, Many Blessings

As I pack my bags this morning, I am excited about the opportunity to teach at the Western Slope Realtor Rally in Grand Junction tomorrow. I am fortunate enough to get to teach two of my favorite things: Listings (Creating Listing Abundance) and Peak Performance (The Other Side of Peak Performance). Tomorrow begins a ten week run of non-stop teaching action and I couldn’t be more excited. The fun isn’t… Read More »Hitting the Road: Lots of Options, Many Blessings

Worst Race EVER, So I Kept Going Anyway

The start, where it’s always okay. Forty-Four years ago, I placed 14th in the Florida Relays Marathon. 2:58:24. Today, amazingly, I ran roughly the same time for a half marathon. And I’m not sure which makes me prouder.In 1972, I had just run a very comfortable 1:50:00 twenty mile tune-up. It meant I was ready to run under 2:30. So, while 2:58 is an okay PR to have in my… Read More »Worst Race EVER, So I Kept Going Anyway

How’s Your Package?

Wouldn’t it be great if there was someone who could precede your listing appointment: sharing the benefits of working with you, pontificating about the strength of your marketing plan, giving them just the right dose of information about how you work? Well, there is and he or she is staring back at you from your mirror. YOU, through an extremely effective positioning strategy can accomplish every one of those goals… Read More »How’s Your Package?

See You In New York! Schedule Re-Revisited

With some very good news last week, my “race” schedule is once again revisited. It was Tuesday when my email arrived proclaiming I was accepted into the 2016 New York City Marathon. I have run New York in 1993, 84 and 98 and am extremely excited to do this one as 1) it’s been a long time and 2) race day is my 65th birthday.Latest schedule as set (registered races… Read More »See You In New York! Schedule Re-Revisited