When most people think about high levels of customer satisfaction, they often think about two places: Nordstrom’s and the Ritz Carlton. Without dragging out the inevitable, there are a couple of reasons these are the two top of the mountain examples of great service: 1.They know HOW to treat their customers, because 2.They know how to treat their employees If you looked at the pyramid/hierarchy thing from Nordstrom’s it would… Read More »Daily RICHual #62: Who’s on top?
As it seems that the Daily RICHual is leaning itself towards weekly topics, I figured I would go with that trend and spend this week on the topic of customer service. It was Harry Beckwith in his book Selling the Invisible who said, “A customer’s satisfaction is the gap between what the customer expects and what the get.” Some would believe that Beckwith’s quotes tells us to under promise, I… Read More »Daily RICHual #61: Selling the Invisible
Easter weekend is here and the way I see it, it could not possibly be more relevant to our world today. You see, Easter weekend is about two things: sacrifice and hope. John 3:16 “For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.” Sacrifice and hope….. And that is your daily RICHual.
So this week I’ve touched on health RICHuals, work RICHuals, and daily RICHuals. I’ve also made ,or am attempting to make some major dietary moves. Two years ago, my wife, Linda, went Plant Based for her meals as a response to some health issues. For her, it worked. She has significantly changed some bad numbers in her health screenings .I cut back on some of the meat stuff but didn’t… Read More »Daily RICHuals #59: Food RICHuals
So during this Corona Craziness, what have YOU been doing as your Daily RICHuals? For me, beyond work and basic health monitoring, I have some other RICHuals to keep me focused on things outside of work. First, I’m trying to keep my sleep schedule tight. I’m usually a 9:30-5:30 kind of guy and that has been a consistent thing for years. Next, I’m making sure I get in my miles… Read More »Daily RICHual #58: More RICHuals, sleep, run, eat.
Yesterday’s 3 RICHuals were just simple ways to check in on myself from a basic health standpoint. Being under a Stay-at-Home order, however, has fired my creative juices for some other daily RICHuals. Let’s talk about work: As a sales trainer who mostly works with real estate agents there have been no in person courses for nearly four weeks. I’ve had a few go Virtual, and most get postponed. The… Read More »Daily RICHuals #57: Work RICHuals
I was last in front of a real live class almost a month ago. Like all of you, my life has had a bit of a Corona focus lately. Don’t get me wrong, I am the farthest thing from panic mode. In fact, I read about two or three articles a day to make sure I am up on the latest, but I have no interest in becoming overly obsessed… Read More »Daily RICHual #56: My 3 Corona RICHuals
I think you could begin gradually with some exercise. Exercise will not only help your brain but it should also help you sleep. Pick something that works for you: walking, running, cycling, yoga, whatever. Just pick something that works your heart and pumps your blood. Your sleep will also be helped by lowering stress. Worry is a big stressor. I remember learning in a Franklin Covey time management course that… Read More »Daily RICHual #55: What to do with Medina’s Rules!
Stress. Rule 8. They call stress a killer, and they are right. We’re not talking about short term stress here like that person who cuts you off without a turn signal while they’re chatting on their phone and you get really pissed. In fact, that kind of stress is natural (and some maintain it is actually healthy). It’s chronic stress that is the problem. “Under chronic stress, adrenaline creates scars… Read More »Daily RICHual #54: Medina’s Rule 8, Stress
Sleep. Medina’s rule #7 is, Sleep well, think well. First, it’s probably a good idea to know what kind of person you are. There are morning people, night owl’s and some in between. Identifying when you are at your best because of when you sleep is essential in being your best. I do some of my best work in the morning. It’s also wen I exerciseFor some of you, that… Read More »Daily RICHual #53: Medina’s Rule 7, Sleep