Daily RICHual #76: May the 4th Be With You

As the Star Wars folks would say today:  May the 4th be with you! It’s a beautiful day in the pandemic world and to celebrate May the 4th be with you day, I thought I’d share a couple of my favorite quotes about the Force. My first is from Obi Wan Kenobi who said, “the Force is what gives a Jedi his power. It is an energy field created by… Read More »Daily RICHual #76: May the 4th Be With You

Daily RICHual #75: Why we must rest (disengage), the physical viewpoint

In 1992, training methodologist Tudor Bompa and his colleague Fred Koch wrote on the theory of Overcompensation. As Jim Loehr would discuss the value of disengagement, Bompa and Koch would show you the value of recovery in your physical performance. The idea is that after the body receives a major stressor, a hard workout for example, and is allowed to recover the correct amount of time, it will bounce back… Read More »Daily RICHual #75: Why we must rest (disengage), the physical viewpoint

Daily RICHual #74: My 3 Disengagement Successes

esterday I mentioned Jim Loehr’s idea that in order to be fully engaged, we must periodically practice full engagement. While I’ve been doing a good number of things to disengage, I want to mention three as they are the most significant AND the ones I would like to take with me into post pandemic life. 1) Meditation. I’ve had the Headspace app for a year and a half and will… Read More »Daily RICHual #74: My 3 Disengagement Successes

Daily RICHual #73: Building in Down time

I’ve been working a lot during the pandemic. Not my usual work, which has me traveling from place to place delivering courses and classes. Mostly I have been tweaking old content, placing it into today’s context, creating some new stuff, reading about the things that interest me, and facilitating ZOOM classes. So, I’ve been busy trying to be fully engaged during this so called “down time.” I’ve also been actively… Read More »Daily RICHual #73: Building in Down time

Daily RICHual #70: Time Management? No, Energy Management

I’d like to recommend a book that more than likely you have not read (that’s the best kind of recommendation, right?). It’s called The Power of Full Engagement and it is written by Jim Loehr in 2003. Available on Amazon. If you’re like me, you strive to be the best you can be. You understand that the quantity of time you spend in this life is secondary to the quality… Read More »Daily RICHual #70: Time Management? No, Energy Management

Daily RICHual #69: What Octane Fuel Are You Using?

Often times humans compare their energy levels to fuel in a car’s gas tank. People say, “I’m running on empty today,” and things like that. So let’s stick with that analogy for a bit and turn you into two of the cars that I have owned in my lifetime: a Porsche Boxter and a 1979 Volkswagon Bug. Let’s agree on two things: These cars are designed for different performance levels,… Read More »Daily RICHual #69: What Octane Fuel Are You Using?

Daily RICHual #65: Silence

I really don’t have anything to say today, so how about this:Silence. Silence to relax Silence to reflect Silence to ponder Silence to be thankful Silence to hope and dream Silence…..

Daily RICHual #64: Ritz Carlton: It’s all an act.

I quote the Ritz Carlton credo: “The Ritz-Carlton is a place where the genuine care and comfort of our guests is our highest mission. We pledge to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambience. The Ritz-Carlton experience enlivens the senses, instills well-being, and fulfills even the unexpressed wishes and needs of our guests.” So, it’s all an… Read More »Daily RICHual #64: Ritz Carlton: It’s all an act.

Daily RICHual #63: Are you NICE?

I have an idea: Wanna be a great salesperson? Be nice. Bruce Nordstrom said: ‘‘We can hire nice people and teach them to sell, but we can’t hire salespeople and teach them to be nice.’’ If you think it’s all about you, if you have a cynical, negative view of others, especially customers; if you think they OWE you something, you don’t have a snowball’s chance in hell at being… Read More »Daily RICHual #63: Are you NICE?

Daily RICHual #62: Who’s on top?

When most people think about high levels of customer satisfaction, they often think about two places: Nordstrom’s and the Ritz Carlton. Without dragging out the inevitable, there are a couple of reasons these are the two top of the mountain examples of great service: 1.They know HOW to treat their customers, because 2.They know how to treat their employees If you looked at the pyramid/hierarchy thing from Nordstrom’s it would… Read More »Daily RICHual #62: Who’s on top?