Daily RICHual #62: Who’s on top?

When most people think about high levels of customer satisfaction, they often think about two places: Nordstrom’s and the Ritz Carlton.

Without dragging out the inevitable, there are a couple of reasons these are the two top of the mountain examples of great service:

1.They know HOW to treat their customers, because

2.They know how to treat their employees

If you looked at the pyramid/hierarchy thing from Nordstrom’s it would look different..