When most people think about high levels of customer satisfaction, they often think about two places: Nordstrom’s and the Ritz Carlton.
Without dragging out the inevitable, there are a couple of reasons these are the two top of the mountain examples of great service:
1.They know HOW to treat their customers, because
2.They know how to treat their employees
If you looked at the pyramid/hierarchy thing from Nordstrom’s it would look different..