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Learning

The Call for SRO: Real Estate Negotiation Expert

I’m teaching a class at the Denver Metro Association of Realtors on June 23-24 called “Real Estate Negotiation Expert.” The course is the only National Association of Realtors certification in the science and art of negotiation. DMAR and I are hoping for a good turnout. The real estate industry and consumers everywhere are looking for more. They are looking for Standing Room Only! Why SRO? Simple. We lived through Short Sale and Foreclosures… Read More »The Call for SRO: Real Estate Negotiation Expert

The Eight Irrefutable Laws of Customer Service

What is Customer Service? Before we can answer that, let’s go to dictionary.com and look for some definitions. First CUSTOMER: “a person who purchases goods or services from another” Next, SERVICE: “An act of helpful activity.” So, customer service is the act of helping someone who has purchased goods or services. The operative word, I believe, is activity. Customer service is active, even PROactive, not passive. It’s an action, not… Read More »The Eight Irrefutable Laws of Customer Service

Hitting the Road: Lots of Options, Many Blessings

As I pack my bags this morning, I am excited about the opportunity to teach at the Western Slope Realtor Rally in Grand Junction tomorrow. I am fortunate enough to get to teach two of my favorite things: Listings (Creating Listing Abundance) and Peak Performance (The Other Side of Peak Performance). Tomorrow begins a ten week run of non-stop teaching action and I couldn’t be more excited. The fun isn’t… Read More »Hitting the Road: Lots of Options, Many Blessings

It’s Leap Day: Take the Leap!

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Well, we on the Gregorian calendar have an extra day today, Leap Day. Wikipedia says, “February 29, known as a leap day in the Gregorian calendar, is a date that occurs in most years that are evenly divisible by 4, such as 2004, 2008, 2012 and 2016. Years that are evenly divisible by 100 do not contain a leap day, with the exception of years that are evenly divisible by… Read More »It’s Leap Day: Take the Leap!

The Six Pillars of Peak Performance

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A pillar is, according to Merriam-Webster, “a firm upright support for a superstructure.” If you want to support that superstructure which is your business, or even your life, you need strong pillars. And the more super you want that superstructure to be, the stronger your pillars must be in order for it all to work. At the core of Peak Performance is Six Pillars. They are Planning, Leadership, Excellence, Attitude,… Read More »The Six Pillars of Peak Performance

What is Peak Performance?

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I like the quote used in our last blog post https://richsandsseminars.com/2016/01/2016-a-peak-performance-year/ from Neotherapy that went like this: ““Peak performance is the maximum enhancement of all mental, emotional, physical and situational elements that let us reach optimal level.” Again, It’s not just physical, not just the act of “doing” something at your best effort. It’s a combination of elements that cause us to deliver a peak performance. Greg Wells, PhD, said this: “Peak… Read More »What is Peak Performance?

2016: A Peak Performance Year

“Success is peace of mind, which is a direct result of self-satisfaction in knowing you did your best to become the best that you are capable of becoming.” – John Wooden We’d all like to give our best: you, me, everyone (at least I like to believe that). When we give our best, we create experiences that enhance the lives of our customers, clients, friends, family and in a wonderful,… Read More »2016: A Peak Performance Year

Being the Market Expert Part 3: Showing Expertise

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We have strengthened our market knowledge, we have shared it with anyone who might ask. Last, but not least, we want to utilize a plethora of sources to actually get the word out PRIOR to being asked; to PRE-position our expertise. If we could have appointments where we were selected before we ever showed up, THAT would be a good thing. If you have established yourself as the expert when… Read More »Being the Market Expert Part 3: Showing Expertise

Being the Market Expert Part 2: Explaining the Market

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Market expertise is one of the most important pieces of knowledge a real estate agent can possess. In the next three days, we will examine Being the Market Expert in separate ways: 1) How to become the market expert, 2) Explaining the market, and 3) Showing your expertise. Enjoy! Let’s face it, as soon as they discover that you are a real estate agent, the question is always the same….. “How’s the… Read More »Being the Market Expert Part 2: Explaining the Market

Being the Market Expert Part 1: Learning

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Market expertise is one of the most important pieces of knowledge a real estate agent can possess. In the next three days, we will examine Being the Market Expert in separate ways: 1) How to become the market expert, 2) Explaining the market, and 3) Showing your expertise. Enjoy! Being the market expert is a key component in any successful agents game plan. An agent without market knowledge is doing neither him/herself… Read More »Being the Market Expert Part 1: Learning