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April 2020

Daily RICHual #66: Bored? Try Something Old for a Different Reason

When I began running almost 54 years ago, I did it to make the team. Then I wanted to make varsity, the to be the number one man, then to win races, then to run faster. College was very much the same. The last few decades, however, things have changed.

Daily RICHual #65: Silence

I really don’t have anything to say today, so how about this:Silence. Silence to relax Silence to reflect Silence to ponder Silence to be thankful Silence to hope and dream Silence…..

Daily RICHual #64: Ritz Carlton: It’s all an act.

I quote the Ritz Carlton credo: “The Ritz-Carlton is a place where the genuine care and comfort of our guests is our highest mission. We pledge to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambience. The Ritz-Carlton experience enlivens the senses, instills well-being, and fulfills even the unexpressed wishes and needs of our guests.” So, it’s all an… Read More »Daily RICHual #64: Ritz Carlton: It’s all an act.

Daily RICHual #63: Are you NICE?

I have an idea: Wanna be a great salesperson? Be nice. Bruce Nordstrom said: ‘‘We can hire nice people and teach them to sell, but we can’t hire salespeople and teach them to be nice.’’ If you think it’s all about you, if you have a cynical, negative view of others, especially customers; if you think they OWE you something, you don’t have a snowball’s chance in hell at being… Read More »Daily RICHual #63: Are you NICE?

Customer Service Ramblings

Rambling #1. It was Harry Beckwith in his book Selling the Invisible who said, “A customer’s satisfaction is the gap between what the customer expects and what they get.” Some would believe that Beckwith’s quote tells us to under promise, I think differently. I think what Beckwith is saying is that sales people should manage customer expectations. If I send a letter from Denver to Savannah, and the post office delivers it in 3 days… Read More »Customer Service Ramblings

Daily RICHual #62: Who’s on top?

When most people think about high levels of customer satisfaction, they often think about two places: Nordstrom’s and the Ritz Carlton. Without dragging out the inevitable, there are a couple of reasons these are the two top of the mountain examples of great service: 1.They know HOW to treat their customers, because 2.They know how to treat their employees If you looked at the pyramid/hierarchy thing from Nordstrom’s it would… Read More »Daily RICHual #62: Who’s on top?

Daily RICHual #61: Selling the Invisible

As it seems that the Daily RICHual is leaning itself towards weekly topics, I figured I would go with that trend and spend this week on the topic of customer service. It was Harry Beckwith in his book Selling the Invisible who said, “A customer’s satisfaction is the gap between what the customer expects and what the get.” Some would believe that Beckwith’s quotes tells us to under promise, I… Read More »Daily RICHual #61: Selling the Invisible

Market Peek for March 2020

March gave us a solid real estate market. The Denver Metro area has seen an increase in active listings, as well as new listings. Both of these are indicators of a slight movement from scarcity to not-quite-scarcity. Unfortunately, March also gave us the pandemic, so all bets are off. Still, a strong sellers market and likely to stay that way until this Corona Virus thing shapes it differently.

Daily RICHual #60: Easter Weekend, Sacrifice and Hope

Easter weekend is here and the way I see it, it could not possibly be more relevant to our world today. You see, Easter weekend is about two things: sacrifice and hope. John 3:16 “For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.” Sacrifice and hope….. And that is your daily RICHual.

Daily RICHuals #59: Food RICHuals

So this week I’ve touched on health RICHuals, work RICHuals, and daily RICHuals. I’ve also made ,or am attempting to make some major dietary moves. Two years ago, my wife, Linda, went Plant Based for her meals as a response to some health issues. For her, it worked. She has significantly changed some bad numbers in her health screenings .I cut back on some of the meat stuff but didn’t… Read More »Daily RICHuals #59: Food RICHuals