Sometimes a great customer service story is focused on a grand gesture, an act that amazes the customer. A Nordstrom accepting the return of four tires from a dissatisfied man even though they don’t sell tires. A maid at the Ritz Carlton guaranteeing that the hotel would replace a guest’s missing laptop computer if it wasn’t found by days end. Most of the time, customer service can be found in… Read More »Eight Simple Rules to Awesome Customer Service
So far this year, I am averaging about 47 miles a week. That’s not too bad. All of the miles, however, are pretty slow. We’re talking 14 minute pace. I am, nonetheless, still out there logging the miles. I’ve been in Orlando the last three days. First and foremost, most of the places out around the attractions; the resorts, the convention centers, are terrible places to run. No trails, no… Read More »Reality Strikes (Again?)
In his landmark customer service book, Selling the Invisible, Harry Beckwith offers a three step approach to marketing your product or service(s). Step One is where you are trying to get what Beckwith calls, “a basic, acceptably reliable product” (or service). This occurs most often in budding businesses where the product or service is unique or new and customers will accept minimum standards. In fact, Beckwith calls this stage, the… Read More »Nothing and Everything is Possimpible
So, yeah, I’m a little late on the whole Happy New Year thing. But, nonetheless, Happy New Year! If this writing were just a year in review exercise, it would be two things: very short, and very slow. My running in 2020 was mostly short and most always slow. But I digress, or maybe I don’t. Anyway, I completed 2023 miles in 2020. Yep, I “ran the year” as they… Read More »Hello 2021! Running review of 2020.
Christmas has come and gone, and pretty much 2020 has as well. For many, the arrival of 2021 is a welcome event as most have found 2020 to be a highly objectionable year. The reasons for that have been highlighted, and will be highlighted in many a new year in review. So, I will pass and choose to focus on the upside of the closing year. After all, the hope… Read More »The Best of 2020, Pandemic Year: Books, Shows, and Gratitude
I’ve done enough to know I miss it, and I love it. So I’m BACK! Effective Jan 1, I will be launching my Peak Performance Run Coaching program. As a runner, I have committed to over 54 years of running and over 116,000 miles. As a Coach, I have successfully guided an Olympic Marathon Trials qualifier, Boston qualifiers, numerous collegiate and high school All-Americans, countless State Champions, and plenty of people who… Read More »Something New, Something Old
The thought hit me as I heard a podcast guest say to the host, “I was the kid who wore a hole through the knees of my jeans from working and playing so hard.” Exactly. That’s the way it used to be, you rolled, fell, worked, ripped, and even played your way through a pair of jeans. The rips, tatters, shreds, and holes were all earned, almost like merit badges.… Read More »Blue Jeans
So, with 26 days to go in 2020, I made a decision. I am going to run the year. While I have spent the last few months analyzing my miles in the hope that I would reach 2000 for the year, I have now shifted to that wonderful concept of running the year you’re in. It’s 2020 in 2020 and ending the year with a bang. As has been mentioned in… Read More »Finish With A Bang! 2020 in 2020!
It’s been quite awhile since I last submitted to this blog extravaganza! Mostly, it’s been pretty boring out there on the trails and roads as I trudge along in my pedestrian manner. Also, with no races and pretty much no races in sight, it’s boring out here. A few things to mention: first, and foremost, my knee has been consistently okay. Not great, not super, not look out Eliud Kipchoge….. just consistently okay. I… Read More »Catching Up……. BORING!!!!
I had a sixteen day stretch rolling into this month where I was either teaching or traveling to teach 15 of those days. That’s nothing new for October, in fact, it is one of the busiest months in a normal year. This year, however, that stretch was tougher. AND, I let it get to me. I love to teach. I have since that first day at the Middle School on… Read More »It Gets To You, If You Let It…