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A quick update: Garmin Rules!

As per the usual, a ring of the doorbell – I answer – no one is there. A package, however, sits ever so nicely below the welcome mat, sticking out just enough to be seen. In it is my brand new Garmin Forerunner 405. They (Garmin) replaced my faulty watch and did the whole thing in less than a week.

In a retail world where customer service and consumer focus could use a little help (or maybe a nearly complete revamping), I have to confess that Garmin has gone to the head of the class (well maybe still behind the Ritz Carlton – but I don’t stay there anyway)!