With the widespread concern for the coronavirus, the DailyRICHual has decided to celebrate individual characteristics and traits that will not only get you through this crisis, but also help you be better at any endeavor you may choose. We begin today with patience. Gary Vaynerchuk said, “The single biggest trait you can develop as an operator, entrepreneur, friend, girlfriend, boyfriend, wife, daughter, husband, co-worker, or employee is patience.”
If you are like me, even a little bit, you are inundated with the latest technological advancements to the point of being a) confused, b) overwhelmed, c) tired of the speed of the merry go round, or d) all of the above. As we await the coming of the iPhone 27, OS 24, Microsoft 52 and the third version of everything in the last twelve months, how do you (I)… Read More »Daily RICHual #40: What Update?
I was standing in line at the grocery store today and I was able to witness one of those great nice person stories first hand. A little (like 4 foot 8) lady was checking out. Her last item scanned was a rotisserie chicken. She handed the cashier her money, it was counted and the cashier said, “I’m sorry, this isn’t quite enough.” Before the words, “I’m sorry, I won’t be… Read More »Daily RICHual #39: A Good Deed
You see it on the Sunday night poker challenge, you see it in Casino Royale. At the peak moment of the game, someone risks everything and goes “ALL IN!” They’re putting all the chips they have out in the pot and just, simply, going for it. This concept, thought by some to be admirable, is thought by as many or more, to be absolutely crazy. Then there is the small,… Read More »Daily RICHual #38: All in
As I was watching The Maltese Falcon for the umpteenth time Sunday, I anxiously awaited the “showdown” scene between Sam Spade (Humphrey Bogart) and Brigid O’Shaughnessy (Mary Astor). After a rough and rocky relationship (both business AND personal), Spade let’s her know that he’s turning her in for murder, even though he loves her. “I hope they don’t hang you, precious, by that sweet neck. Yes, angel, I’m gonna send… Read More »Daily RICHual #37: Sam Spade and the One Liner
Boarding my flight yesterday, I was reminded of a time long ago when Frontier Airlines served freshly baked (well, re-baked) chocolate cookies on their flights. I don’t like living in the past BUT, It was a sad day, on April 25, 2012, when my boarding inquiry about cookies, was met with this response, “We are, but I hear from catering that this is the last time.” What? I looked it… Read More »Daily RICHual #36: The Price of a Cookie
This is episode 35 of the Daily RICHual and yet no one is watching, no one is listening. You’d think I would be sad, depressed, running on an empty gas tank of self-esteem. Good news. I am not. Gary Vaynerchuk said, “Bottom line: I don’t care how many people see something, Quality over quantity. Depth over width. Reach does not equal value and follower count doesn’t mean people are listening.… Read More »Daily RICHual 35: No Views? No worries
In his landmark customer service book, Selling the Invisible, Harry Beckwith offers a three stepm approach to marketing your product or service(s). Step One is where you are trying to get what Beckwith calls, “a basic, acceptably reliable product” (or service). Step Two is where competition has entered the scene. Competition creates a need to listen to the customer, listening creates refinements and improvements. Beckwith says answering customers needs is… Read More »Daily RICHual #34: Harry Beckwith meets Barney Stinson
It is estimated that 290 billion emails are sent every day. To break that down for you, that’s 2.8 million per second and 90 trillion a year. Along with that, several sources assert that over 8 billion cell phone calls are made every day. AND… according to Tech Jury, 8 trillion, 395 billion, text messages are sent yearly….. Yikes. I’m not sure about you, but I have noticed people seem… Read More »Daily RICHual #33: Leave me a message
Hockey great, Wayne Gretzky, once explained that the greatest players didn’t go to the puck, they went to where the puck will be. Anticipation. Proactive playing? No, he showed us something new. He gave us PREactive. Customer Service is like hockey. While it is better to react than to do nothing, it is much better to be proactive than to simply react. Being proactive was a great idea when it… Read More »Daily RICHual #32: Gretzky and PREactive Service