When it comes to customer service, do your people perceive you as giving more or taking away? As we know, a huge part of customer service is perception. What does the customer think they see or think they experience? A group noticed two candy stores in the same neighborhood that offered, pretty much, the same candy. Kids, however, preferred one over the other by leaps and bounds. When asked “WHY?”… Read More »Daily RICHual #26 Customer Service: Giver or Taker
When it comes to customer service, do your people perceive you as giving more or taking away? As we know, a huge part of customer service is perception. What does the customer think they see or think they experience? I got thinking about this after reading an article on the website www.customerservicemanager.com. The group noticed two candy stores in the same neighborhood that offered, pretty much, the same… Read More »Candy Store Service: Are You A Giver or a Taker?
Who invented the perfect sales presentation? Tommy Hopkins? Zig Ziglar? Benjamin Franklin? Benjamin Franklin? Maybe, he pretty much founded the oldest insurance agency in America and insurance companies led the way in early sales techniques. Nope. Not them, and not Thomas Watson of IBM, and not Dale Carnegie. Fats Waller. Who? Fats Waller. Thomas Wright Waller, born 1904, died 1943 in his landmark musical “Ain’t Misbehavin’” from 1929, wrote the… Read More »Daily RICHual #22: Who invented the perfect sales presentation?
Today is President’s Day. Presidents day happened when whoever the holiday makers are decided that it was impractical to celebrate Lincoln’s birthday on the 12th and Washington’s on the 22nd. Now we celebrate ALL of them. They got their job as a result of Article 2 Section 1 of the Constitution. It says, “The executive power shall be vested in a President of the United States of America.” There have… Read More »Daily RICHual #21: Happy President’s Day
Okay young man or lady. I want to talk about your attitude… HA! Nothing good ever started with THAT one at the beginning of a sentence. Your attitude is the expression of what you believe about yourself and the world around you, and…how you feed those beliefs every single day of your life. While there is no manual on having a better attitude, here are 3 things you can do…..
The Bible says, “Judge not, lest ye be judged.” When most people contemplate that Biblical quote, they think of judging others and while that may have been Jesus’ intent, I think there is someone else we ought to be careful about judging: ourselves. Don’t get me wrong, judging others is a relationship and attitude killer. Judgment is the brother or sister of comparison, envy, bitterness. And I have no room… Read More »Daily RICHual #14: Judge Not
I run. I’ve run for 53 ½ years, almost 115,000 miles and often I get asked, what are you running from? Are you seeking escape or balance. My answer? both. I love the fact that I have found this activity that not only allows me the opportunity and the challenge of being in touch with myself and my world physically, mentally and spiritually, but also seems to encourage it. I’ve… Read More »Daily RICHual #10 . I Run. Why Run?
Yesterday we listed four traits/skills/tips for being a better negotiator. Here’s another – and it’s a BIGGIE: Empathy. Empathy is our ability to understand how someone else feels, to be able to “walk a mile in their shoes.” While empathy is all encompassing as a life skill, it’s essential for negotiators.
Every time I say the words, “happiness is not having what you want, it’s wanting what you have,” most people chuckle and say, “Yeah, sure, right!” Then almost without exception they will say something skeptical or negative. The problem is that most people think that saying that implies that it’s okay to settle for the way things are, to not have goals, to be stuck. To me, it simply taking… Read More »Daily RICHual #6 Gratitude
It’s an election year. Milton Berle once said, “You can lead a man to Congress, but you can’t make him think.” Thirty years ago, I used to teach American Government to 9th graders. I can’t imagine having to do it in the last two decade given the complete disregard politicians from BOTH sides of the aisle have for us, the people, and for the Constitution and Bill of Rights. Centuries… Read More »Politicians, Sales People, and Riding Shotgun