Well, we on the Gregorian calendar have an extra day Saturday, Leap Day. Wikipedia says, “February 29, known as a leap day in the Gregorian calendar, is a date that occurs in most years that are evenly divisible by 4, such as 2004, 2008, 2012 and 2016. Years that are evenly divisible by 100 do not contain a leap day, with the exception ofyears that are evenly divisible by 400, which do contain… Read More »Daily RICHual #30: We Get an Extra Day!
Talkers block has crept into this blog today. Or maybe it’s nothing block. I feel like talking about something but nothing is popping into my head. So, being a go-with-the-flow kind of guy, I guess I’ll write about nothing. The question is: is nothing something? In every corner of the world, at some moment today, a person will ask another person, “What are you doing?” The answer, probably given more… Read More »Daily RICHual #29: Is Nothing Something?
My Grandfather, Ernest Sands, was a railroad guy. After World War I he began working for the railroad and pretty much never stopped until they kicked him out at retirement. What I remember about him was working. And the best memory was him working with me. Every Saturday morning, before normal people were awake, we would walk for four hours or more delivering handbills. Handbills, at least that’s what we… Read More »Daily RICHual #27: Lessons from Grandpa Sands
When it comes to customer service, do your people perceive you as giving more or taking away? As we know, a huge part of customer service is perception. What does the customer think they see or think they experience? A group noticed two candy stores in the same neighborhood that offered, pretty much, the same candy. Kids, however, preferred one over the other by leaps and bounds. When asked “WHY?”… Read More »Daily RICHual #26 Customer Service: Giver or Taker
When it comes to customer service, do your people perceive you as giving more or taking away? As we know, a huge part of customer service is perception. What does the customer think they see or think they experience? I got thinking about this after reading an article on the website www.customerservicemanager.com. The group noticed two candy stores in the same neighborhood that offered, pretty much, the same… Read More »Candy Store Service: Are You A Giver or a Taker?
Who invented the perfect sales presentation? Tommy Hopkins? Zig Ziglar? Benjamin Franklin? Benjamin Franklin? Maybe, he pretty much founded the oldest insurance agency in America and insurance companies led the way in early sales techniques. Nope. Not them, and not Thomas Watson of IBM, and not Dale Carnegie. Fats Waller. Who? Fats Waller. Thomas Wright Waller, born 1904, died 1943 in his landmark musical “Ain’t Misbehavin’” from 1929, wrote the… Read More »Daily RICHual #22: Who invented the perfect sales presentation?
Today is President’s Day. Presidents day happened when whoever the holiday makers are decided that it was impractical to celebrate Lincoln’s birthday on the 12th and Washington’s on the 22nd. Now we celebrate ALL of them. They got their job as a result of Article 2 Section 1 of the Constitution. It says, “The executive power shall be vested in a President of the United States of America.” There have… Read More »Daily RICHual #21: Happy President’s Day
Okay young man or lady. I want to talk about your attitude… HA! Nothing good ever started with THAT one at the beginning of a sentence. Your attitude is the expression of what you believe about yourself and the world around you, and…how you feed those beliefs every single day of your life. While there is no manual on having a better attitude, here are 3 things you can do…..
The Bible says, “Judge not, lest ye be judged.” When most people contemplate that Biblical quote, they think of judging others and while that may have been Jesus’ intent, I think there is someone else we ought to be careful about judging: ourselves. Don’t get me wrong, judging others is a relationship and attitude killer. Judgment is the brother or sister of comparison, envy, bitterness. And I have no room… Read More »Daily RICHual #14: Judge Not
I run. I’ve run for 53 ½ years, almost 115,000 miles and often I get asked, what are you running from? Are you seeking escape or balance. My answer? both. I love the fact that I have found this activity that not only allows me the opportunity and the challenge of being in touch with myself and my world physically, mentally and spiritually, but also seems to encourage it. I’ve… Read More »Daily RICHual #10 . I Run. Why Run?