It was Meister Eckhart who said, “If the only prayer you said in your whole life was ‘thank you,’ that would suffice.” Gratitude is an emotion expressing appreciation for what one has – as opposed to a consumer-oriented emphasis on what one wants or needs. And, best of all Gratitude works four ways:
Someone once said, “what you focus on expands, so focus on what you want not what you don’t want.” In work and in Corona land, if you focus on panic, panic will be the result. Einstein said “The most important decision you’ll ever make is whether you decide to live in a Universe that is supportive and friendly or one that is hostile and unkind”. If you see it as… Read More »Daily RICHual #44: What you focus on expands…
Mr Miyagi said, “Focus Daniel-son.” Now, this was great advice if indeed Daniel-son knew how to focus. Want great results? Focus. Want to be your best? Focus. So , what is focus? Dr Jim Loehr in a fantastic book written ages ago called Athletic Excellence said, “We have the right focus when what we are doing is the same as what we are thinking.” Simple, right? Actually NO. Not so… Read More »Daily RICHual #43: Focus
Empathy, according to experts like Simon Sinek, Gary Vaynerchuk and Oprah is what is called a soft skill. Soft skills—like awareness, empathy, and the ability to connect — refer to personal attributes that enable someone to interact effectively and harmoniously with other people. Empathy is ones ability to understand how another person feels, to be able to walk a mile in their shoes. Do you know how your client/customer feels,… Read More »Daily RICHual #42: Empathy
With the widespread concern for the coronavirus, the DailyRICHual has decided to celebrate individual characteristics and traits that will not only get you through this crisis, but also help you be better at any endeavor you may choose. We begin today with patience. Gary Vaynerchuk said, “The single biggest trait you can develop as an operator, entrepreneur, friend, girlfriend, boyfriend, wife, daughter, husband, co-worker, or employee is patience.”
I was standing in line at the grocery store today and I was able to witness one of those great nice person stories first hand. A little (like 4 foot 8) lady was checking out. Her last item scanned was a rotisserie chicken. She handed the cashier her money, it was counted and the cashier said, “I’m sorry, this isn’t quite enough.” Before the words, “I’m sorry, I won’t be… Read More »Daily RICHual #39: A Good Deed
Boarding my flight yesterday, I was reminded of a time long ago when Frontier Airlines served freshly baked (well, re-baked) chocolate cookies on their flights. I don’t like living in the past BUT, It was a sad day, on April 25, 2012, when my boarding inquiry about cookies, was met with this response, “We are, but I hear from catering that this is the last time.” What? I looked it… Read More »Daily RICHual #36: The Price of a Cookie
This is episode 35 of the Daily RICHual and yet no one is watching, no one is listening. You’d think I would be sad, depressed, running on an empty gas tank of self-esteem. Good news. I am not. Gary Vaynerchuk said, “Bottom line: I don’t care how many people see something, Quality over quantity. Depth over width. Reach does not equal value and follower count doesn’t mean people are listening.… Read More »Daily RICHual 35: No Views? No worries
Hockey great, Wayne Gretzky, once explained that the greatest players didn’t go to the puck, they went to where the puck will be. Anticipation. Proactive playing? No, he showed us something new. He gave us PREactive. Customer Service is like hockey. While it is better to react than to do nothing, it is much better to be proactive than to simply react. Being proactive was a great idea when it… Read More »Daily RICHual #32: Gretzky and PREactive Service
As an educator, I often ponder the question, Why Learn? So, using resources ranging from INC magazine, to Natalie Sisson, to the Campaign for Learning: here’s 8 reasons why you should learn. 1. 95% of people think that learning about new things boosts your confidence. 2. 92% of people think that learning about new things is enjoyable 3. A sense of accomplishment and pride. 4. learning can lead to a… Read More »Daily RICHual #31: Why Learn? Better than Sex?