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Balance

Daily RICHual #64: Ritz Carlton: It’s all an act.

I quote the Ritz Carlton credo: “The Ritz-Carlton is a place where the genuine care and comfort of our guests is our highest mission. We pledge to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambience. The Ritz-Carlton experience enlivens the senses, instills well-being, and fulfills even the unexpressed wishes and needs of our guests.” So, it’s all an… Read More »Daily RICHual #64: Ritz Carlton: It’s all an act.

Daily RICHual #63: Are you NICE?

I have an idea: Wanna be a great salesperson? Be nice. Bruce Nordstrom said: ‘‘We can hire nice people and teach them to sell, but we can’t hire salespeople and teach them to be nice.’’ If you think it’s all about you, if you have a cynical, negative view of others, especially customers; if you think they OWE you something, you don’t have a snowball’s chance in hell at being… Read More »Daily RICHual #63: Are you NICE?

Daily RICHual #62: Who’s on top?

When most people think about high levels of customer satisfaction, they often think about two places: Nordstrom’s and the Ritz Carlton. Without dragging out the inevitable, there are a couple of reasons these are the two top of the mountain examples of great service: 1.They know HOW to treat their customers, because 2.They know how to treat their employees If you looked at the pyramid/hierarchy thing from Nordstrom’s it would… Read More »Daily RICHual #62: Who’s on top?

Daily RICHual #61: Selling the Invisible

As it seems that the Daily RICHual is leaning itself towards weekly topics, I figured I would go with that trend and spend this week on the topic of customer service. It was Harry Beckwith in his book Selling the Invisible who said, “A customer’s satisfaction is the gap between what the customer expects and what the get.” Some would believe that Beckwith’s quotes tells us to under promise, I… Read More »Daily RICHual #61: Selling the Invisible

Daily RICHual #60: Easter Weekend, Sacrifice and Hope

Easter weekend is here and the way I see it, it could not possibly be more relevant to our world today. You see, Easter weekend is about two things: sacrifice and hope. John 3:16 “For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.” Sacrifice and hope….. And that is your daily RICHual.

Daily RICHuals #59: Food RICHuals

So this week I’ve touched on health RICHuals, work RICHuals, and daily RICHuals. I’ve also made ,or am attempting to make some major dietary moves. Two years ago, my wife, Linda, went Plant Based for her meals as a response to some health issues. For her, it worked. She has significantly changed some bad numbers in her health screenings .I cut back on some of the meat stuff but didn’t… Read More »Daily RICHuals #59: Food RICHuals

Daily RICHual #58: More RICHuals, sleep, run, eat.

So during this Corona Craziness, what have YOU been doing as your Daily RICHuals? For me, beyond work and basic health monitoring, I have some other RICHuals to keep me focused on things outside of work. First, I’m trying to keep my sleep schedule tight. I’m usually a 9:30-5:30 kind of guy and that has been a consistent thing for years. Next, I’m making sure I get in my miles… Read More »Daily RICHual #58: More RICHuals, sleep, run, eat.

Daily RICHuals #57: Work RICHuals

Yesterday’s 3 RICHuals were just simple ways to check in on myself from a basic health standpoint. Being under a Stay-at-Home order, however, has fired my creative juices for some other daily RICHuals. Let’s talk about work: As a sales trainer who mostly works with real estate agents there have been no in person courses for nearly four weeks. I’ve had a few go Virtual, and most get postponed. The… Read More »Daily RICHuals #57: Work RICHuals

Daily RICHual #55: What to do with Medina’s Rules!

I think you could begin gradually with some exercise. Exercise will not only help your brain but it should also help you sleep. Pick something that works for you: walking, running, cycling, yoga, whatever. Just pick something that works your heart and pumps your blood. Your sleep will also be helped by lowering stress. Worry is a big stressor. I remember learning in a Franklin Covey time management course that… Read More »Daily RICHual #55: What to do with Medina’s Rules!