I read that thirty-nine percent of people cite public speaking as their biggest fear. That’s number one; ahead of a terrorist attack, cancer, death… Yet there are still brave, odds-defying folk (myself included) who engage in this deadly practice for a living. Perhaps they (and I) possess incredible secrets of the trade known only to[…]
Well, last week I had one of the great experiences of modern day customer service: I flew on an airplane. I won’t mention the specific airline because, well, it could be almost any one of them and I certainly don’t want to play favorites…. or unfavorites. On only wish that during the Holidays I could[…]
There are two things in my life I have done for a considerable amount of time: running (51 years – over 111,000 miles) and real estate (26 years). What I have learned from these experiences is that they are incredibly alike. So without further ado, I give you the Top Ten Reasons Being a Realtor[…]
Today, I want to talk about this concept that is tossed around so frequently in the workplace and in our lives that I think we misunderstand what it means. It’s time to talk about, yes, working smarter.
So, Are you a good listener? Many people aren’t. In this episode, we’ll examine WHY you would want to be a better listener, the KINDS of listeners, WHICH is the best type, and HOW to be the best listener I can possibly be.
Over the Holidays my sons, step-daughters, grandkids and others came over to hang out and celebrate the season. December was also a time when I was fresh off several flights to and from a variety of destinations. With a head full of recent experiences with the various friendly skies of the airline industry, I was excited to deliver my guests the same[…]
If you are customer centric, if your company is customer centric it goes far beyond actual customer service. Being truly customer centric reflects your ability to show customer oriented leadership, it shows your ability to understand your customer. You have designed the experience they have for THEM, you empower them, you put them first, you[…]
“Don’t think, React!” That was the daily advice of my Junior High School basketball coach, Mr. Korwin. He believed that if we spent too long pondering the next move on the court, we would be prone to mistakes, indecisiveness, and poor judgment. For us, gangly eighth graders, it may well have been excellent advice. Better[…]