If you’re in sales or LIFE, you have heard the following word before…… NO. According to Theo Williams, the word no originated around 900AD. It combined “ne” (not) with “o” (ever) to give us NO meaning not ever. The word has evolved through the ages to include new phrases like no can do (I guess denoting non action) no problem (which actually means yes), and NOOOO WAAAAY. Because the average… Read More »Daily RICHual #23: What does NO mean?
Who invented the perfect sales presentation? Tommy Hopkins? Zig Ziglar? Benjamin Franklin? Benjamin Franklin? Maybe, he pretty much founded the oldest insurance agency in America and insurance companies led the way in early sales techniques. Nope. Not them, and not Thomas Watson of IBM, and not Dale Carnegie. Fats Waller. Who? Fats Waller. Thomas Wright Waller, born 1904, died 1943 in his landmark musical “Ain’t Misbehavin’” from 1929, wrote the… Read More »Daily RICHual #22: Who invented the perfect sales presentation?
Long, long ago, someone in a meeting in Beaverton, OR raised his or her hand and said, “I’ve got it, Just THINK about it.” Immediately the group idea expander said, “NO, Just DO it.” And so they did. That slogan has been used billions of times by billions of people who either want to take action or want to get someone else to do the same. We, as a society,… Read More »Daily RICHual #19: Just THINK About it?
I came across a book yesterday. It was written by Benjamin Zander, who if you don’t know was the world famous conductor of the Boston Symphony Orchestra, and called “The Art of Possibility.” It concerned (partially) leadership and our role as beings on the planet. Zander said, “Every single interaction between two human beings is always a matter of leadership.” At the age of 45, after 20 years of leading… Read More »Daily RICHual #18: Sales and Leadership
When it comes to sales, so many factors go into the trickiest of all equations: customer satisfaction. For many, customer satisfaction is simply making the sale without incident. For others, it’s delivering what the customer/client wanted and having the entire experience be good (or at least, not bad). I like what Harry Beckwith, best selling customer service guru said, “A customer’s satisfaction is the gap between what the customer expects… Read More »Comfort Does It!
Two days ago while teaching a technology class to a room full of Realtors, one rolled up when we were finished and said, I really liked your slides. The visuals were great and REALLY anchored the points you were making. BOOM. Mission accomplished. Anyone doing any kind of a presentation for whomever, MUST understand the power of the visual. The experts tell us that 83% of effective learning is visual.… Read More »Daily RICHual #5 Visual Presentations
I remember my early days of being a real estate agent and balking at the concept that I was in sales. I was a real estate counselor, advisor, consultant. Not a sales person. Everyone hates salespeople. I don’t want to be hated. My broker reminded me that I had spent the last 15 years of my life in sales. No, I didn’t I taught 9th graders. HA! He replied. You… Read More »The Daily RICHual #2 . The Golden Rule in Sales
Today is Martin Luther King day in America. When most people alive in the 60s think of MLK, they think of Civil Rights, peace, protests, progress, and tolerance, among others. While all of those things are still important 52 years later, I’d like to make a push for tolerance. Every 4 years two things happen in this country: the Olympics and elections. One I look forward to, the other…. Eh…… Read More »The Daily RICHual #1: Tolerance
Reverse mortgage loans are like traditional mortgages that permits homeowners to borrow money using their home as collateral while retaining title to the property. Reverse mortgage loans don’t require monthly payments. The loan is due and payable when the borrower no longer lives in the home or dies, whichever comes first. Since no payments are made, interest and fees earned are added to the loan balance each month causing an… Read More »Understanding Reverse Mortgages
After three years in the real estate business, I attended my first CRS course. It was CRS 201, Listing Strategies and it was taught by Mike Brodie. As an ex-teacher, I was impressed with Mike and the information he shared. Already having my GRI designation, I could tell I was in the middle of something better: better stuff, better instructor, better classmates. It was the best. In the subsequent years, I… Read More »CRS: Being the Best of the Best