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2019: All in on Strengths

“Whether you’re 9 or 90, stop trying to fix the things you’re bad at, and focus on the things you’re good at.” – Gary Vaynerchuk It’s always been the case. Since Cain and Abel there has always been someone around to remind you of your weaknesses; what you suck at. It’s still the case in the[…]

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Do You Know the Way?

It may be natural for first-time buyers to be unsure of the process of buying a home because they haven’t been through it before but even repeat buyers need to know changes that have taken place since the financial housing crisis. The steps in the home buying process are predictable and generally follow the same[…]

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Leadership and the Real Estate Biz

 I talk for a living (well, that’s part of what I do). So do you in some way or another. Does that make us leaders? While attending the RRC part of the NAR Convention in Boston I, like you if you were there, were subjected to the words of a plethora of real estate “leaders.” We saw[…]

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I Don’t Know Morgan James…. But Maybe I Do

It’s true. I don’t know Morgan James. Or, maybe I do. I actually MET her last night in Parker, CO after her stellar 90 minute singing performance. But know her? Probably not. Or, maybe I do. I first “met” Morgan James on youtube about two years ago, sort of by accident. I was in a[…]

relevance

Got Relevance?

Talked to your travel agent lately? NO????? I was cleaning out a drawer a few days ago and happened upon a handout from a keynote I had delivered some time ago. It was the opening address at the Active Enterprise Network’s Annual Conference in Breckenridge. Their theme was “Winning Customers and Influencing Markets.” Setting the tone for the[…]

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Effective Sales: from Fats Waller

When Fats Waller wrote the words, “Find out what they like and how they like it and let them have it just that way,” I’m sure he was composing within the context of the song written for the musical Ain’t Misbehavin.’ What he may not have known, at the time, was he was also creating the pathway[…]

Airline Hospitality

Airline Hospitality and my Holiday Celebration YPPE #6

Fifteen to twenty times a year, I have one of the great experiences of modern day customer service: I fly on an airplane. I won’t mention the specific airline because, well, it could be almost any one of them and I certainly don’t want to play favorites…. or unfavorites. My only wish is that during[…]

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My Family Gathering: Airline Hospitality Style

Over the Holidays my sons, step-daughters, grandkids and others came over to hang out and celebrate the season. December was also a time when I was fresh off several flights to and from a variety of destinations. With a head full of recent experiences with the various friendly skies of the airline industry, I was excited to deliver my guests the same[…]