Eight Amazingly Simple Rules of Customer Service

Sometimes a great customer service story is focused on a grand gesture, an act that amazes the customer. A Nordstrom accepting the return of four tires from a dissatisfied man even though they don’t sell tires. A maid at the Ritz Carlton guaranteeing that the hotel would replace a guest’s missing laptop computer if it[…]

Validation: In The High Country

It wasn’t that I felt the need, after viewing In The High Country, to walk up to Anton Krupicka or Joel Wolpert and utter the words, “You complete me.” I didn’t need completing. In fact, I didn’t need anything. But, I felt something. Something familiar. I’d spent thirty minutes at The Boulder Running Company, had been to Marshall’s[…]

Military Relocation Professional Certification

I have been very excited for the release of this course since I completed the instructor training in May. Originally named Working With Military Buyers, the new name Military Relocation Professional Certification is an awesome upgrade (as well as an accurate description of the course). Any agent wanting to create a service oriented (pun intended) business[…]

Catch the Wave!

July is my down month this year. I do not have a single course scheduled for the entire month. I’m using the time to gear up for a busy fall, contemplate the relevancy of my business and make appropriate alterations on my path. As markets change across this land of ours, many agents have expressed[…]