The Run Wave and The 3 Facebook Options

I had three separate, similar moments on the running trail yesterday morning, each paralleling the  experience of posting on Facebook. I was running on the Cherry Creek Trail and as I approached an oncoming fellow runner I did/said what I usually do/say: “Good Morning (as I wave)!” Consider that my aerobic version of a Facebook[…]

Candy Store Service: Are You A Giver or a Taker?

When it comes to customer service, do your people perceive you as giving more or taking away?  As we know, a huge part of customer service is perception. What does the customer think they see or think they experience? I got thinking about this after reading an article on the website The group noticed[…]